Privacy Policy
Last updated: March 19, 2026
Viman Nagar Spa ("we," "us," or "our") operates the website vimannagarspa.loconto.net and provides spa and wellness services at our physical location in Viman Nagar, Pune, Maharashtra, India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information You Provide
When you book an appointment, contact us, or fill out our booking form, we may collect:
- Full name
- Phone number
- Email address
- Preferred service, date, and time
- Any special requests or health-related notes you voluntarily share
Information Collected Automatically
When you browse our website, we automatically collect certain information through cookies and similar technologies:
- IP address and approximate geographic location
- Browser type and version
- Device type (mobile, desktop, tablet)
- Pages visited, time spent on pages, and navigation paths
- Referring website or search terms
2. How We Use Your Information
We use the information we collect to:
- Process and confirm your booking requests
- Communicate with you about your appointments via phone, WhatsApp, or email
- Respond to your enquiries and provide customer support
- Improve our website, services, and user experience
- Analyse website traffic and usage patterns through Google Analytics
- Send appointment reminders (only if you opt in)
- Comply with legal obligations
3. Third-Party Services
We use the following third-party services that may collect data:
- Google Analytics — Tracks anonymous website usage data to help us understand visitor behaviour. Google Analytics uses cookies. You can opt out using the Google Analytics Opt-out Browser Add-on.
- Cloudflare — Provides website security and performance. Cloudflare may process your IP address and browser information for security purposes.
- WhatsApp (Meta) — If you contact us via WhatsApp, your messages are subject to WhatsApp's Privacy Policy.
- Google Maps — Embedded on our website to show our location. Subject to Google's Privacy Policy.
We do not sell, trade, or rent your personal information to any third party.
4. Cookies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. These include:
- Essential cookies — Required for website functionality
- Analytics cookies — Help us understand how visitors interact with our website (via Google Analytics)
- Performance cookies — Used by Cloudflare for security and speed optimisation
You can control cookies through your browser settings. Disabling cookies may affect some website features.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- SSL/TLS encryption (HTTPS) for all data transmitted between your browser and our website
- Secure server infrastructure with regular security updates
- Limited access to personal data on a need-to-know basis
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy. Booking information is retained for up to 12 months for operational purposes. You may request deletion of your data at any time by contacting us.
7. Your Rights
Under applicable Indian data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent for data processing
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us using the details below.
8. Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Business Name: Viman Nagar Spa
- Location: Viman Nagar, Pune, Maharashtra 411014, India
- Website: vimannagarspa.loconto.net